Yes we only use 3 manufacturers here in Australia
8 years on most accept for the Coolgrass Classic GT 40 (not to be confused with Classic 45 which is not sugarcane 8 year warranty) this product 70% made from sugarcane, includes heat block technology and designed for pets. This comes with a whopping 15 year warranty. Pet Premium comes with a 12 year warranty!
While all our products are ‘Pet Friendly’ in that they do not stain from urine. Pet Premium 30mm has been purpose built for this important demographic! Pet Premium has a specially designed thatching for easy cleaning, large drainage holes, natural looking and very soft underfoot, and underpaws and contains heat block technology – 20% cooler. Ask about out Pet Premium Bundles including SmellBGone odor eating deodorizers.
Pro Luxe 40 (Carmel tones), Lush 40 (dark green) or Classic GT 40 Heatblock and sugar cane technology. https://www.grassolutions.com.au/shop/#landscape
Yes you can. We offer click and collect service just let us know time and date so we can schedule your pick up time with other customers. So that you are not kept waiting.
We recommend you check your spam/junk folder. If you have not received an update within 48 hours. Please contact the office.
Unfortunately, we cannot provide an exact delivery time-frame for online purchases. We rely on courier services to deliver to your door and will advise you of t/a time dependant on your delivery location.
We will send you an email with courier and tracking information once your order has been dispatched.
If you order multiple items from our website, you may receive separate deliveries shipped by different carriers as items may be sent from different warehouse locations. In this case, you will receive separate emails with tracking information for items that are dispatched separately
Yes, we accept change of mind returns for online items only. You would be responsible in returning the item ‘as new’ condition and subject to a 10% restocking fee inc GST. We do not accept change of mind returns for custom orders. Please see our return policy for more information.
Please fill out our the returns form you will be asked to provide photos of the areas that appear to be damaged. Please see our return policy for more information or complete the returns form
Please fill out the returns form you will be asked to provide photos of the item you received. Please see our return policy for more information or complete the returns form.
Please note the policy details outlined below are applicable for online purchases via our website only. This return policy excludes Custom Size Purchases and multiple roll cut orders.
If you change your mind, you may return your order within 5 business days of the date you received it. You will be responsible for a return courier charge 10% and restocking handling fee. We can offer the following options:-
Please follow the below steps to complete your returns process:
Unfortunately, it can happen that items are occasionally damaged in transit.
Very occasionally we may accidentally dispatch the wrong roll to you. If the roll/item you receive does not match the roll/item you ordered, let us know within 5 business days of receiving your delivery. We will offer to send you the correct item and arrange for the pick-up and return of the incorrectly dispatched item at no cost to you.
Dependent on which product you choose our Australian Manufacturer’s offer either 8, 12 or 14 year warranty. The manufacturer’s warranty includes protecting the consumer’s product against UV protection failure, manufacturer’s workmanship, primary and secondary backing failure, unreasonable product deterioration under normal usage circumstances. The warranty does not cover misuses, negligence, incorrect installation methods or use of non-specified chemicals on the surface.
This product is made with a heavy metal free yarn which is protected against UV degradation and light fastness to meet the highest standards.
There is no return policy in place for change of mind exchanges for Custom Orders. Custom orders include purpose built multi sport courts, multiple roll cuts (more than one roll)